Privacy Policy

1. Introduction

Sytharia ("we," "our," or "us") operates the website at https://sytharia.com and provides software development services including web development, AI automation, and custom software. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the website.

2. Information We Collect

Information you provide directly

• Contact form submissions: Name, email address, service selection, and message content when you fill out our contact form.
• Communication: Any information you provide when emailing us at hello@sytharia.com or communicating through other channels.

Information collected automatically

• Analytics data: We use Google Analytics to collect anonymized information such as pages visited, time spent on pages, referring URLs, browser type, device type, and approximate geographic location.
• Session recording: We use Microsoft Clarity to understand how users interact with our website. Clarity may record mouse movements, clicks, scrolling, and page visits to help us improve user experience. This data is anonymized and does not capture sensitive form inputs.
• Log data: Our hosting infrastructure (Cloudflare) may collect standard server logs including IP addresses, browser user-agent strings, and request timestamps for security and performance monitoring.

3. How We Use Your Information

• To respond to your inquiries and provide requested services.
• To operate, maintain, and improve our website and user experience.
• To analyze website traffic and usage patterns to optimize content.
• To detect, prevent, and address technical issues and security threats.
• To comply with legal obligations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For a detailed breakdown of the cookies we use, please see our Cookie Policy.

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.

5. Third-Party Services

We use the following third-party services that may collect information:

• Google Analytics — Website analytics. Google's privacy policy: https://policies.google.com/privacy
• Microsoft Clarity — Session recording and heatmap analytics. Microsoft's privacy policy: https://privacy.microsoft.com/privacystatement
• Brevo (formerly Sendinblue) — Email delivery for contact form submissions. Brevo's privacy policy: https://www.brevo.com/legal/privacy/
• Cloudflare — Hosting and CDN. Cloudflare's privacy policy: https://www.cloudflare.com/privacypolicy/
• Supabase — Database and authentication infrastructure. Supabase's privacy policy: https://supabase.com/privacy

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact form submissions: Retained for up to 12 months to track project inquiries and maintain communication history.
• Analytics data: Retained for up to 26 months in aggregate form via Google Analytics.
• Session recordings: Retained for up to 30 days via Microsoft Clarity.
• Server logs: Automatically rotated and deleted within 30 days.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate data.
• Right to erasure: Request deletion of your personal data.
• Right to restrict processing: Request limitation on how we process your data.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.

To exercise any of these rights, contact us at hello@sytharia.com. We will respond to your request within 30 days.

8. GDPR Compliance

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process personal data under the following legal bases:

• Consent: When you voluntarily provide information through our contact form.
• Legitimate interest: To operate and improve our website and services.
• Contractual necessity: To perform services you have requested.

Data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place for such transfers.

9. CCPA Compliance

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:

• Right to know: What personal information we collect, use, and disclose about you.
• Right to delete: Request deletion of personal information we have collected.
• Right to opt out: Opt out of the sale of personal information. We do not sell your personal information.
• Non-discrimination: We will not discriminate against you for exercising your rights.

10. Security

We implement industry-standard security measures to protect your personal information, including:

• HTTPS encryption for all data in transit.
• Encrypted data storage through Supabase with row-level security policies.
• Access controls limiting who can view personal data.
• Regular security reviews of our infrastructure and third-party services.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the website after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

• Email: hello@sytharia.com
• Website: https://sytharia.com
• Location: Cairo, Egypt